Question 1

What is your response time for emergencies?

Accepted Answer

We respond within 2 to 4 hours depending on your location. Our teams are available anytime year-round, including holidays. For critical emergencies at sea, we coordinate even faster intervention with our mobile teams.

Question 2

Do you intervene at sea or only in port?

Accepted Answer

We intervene both at sea and in port, depending on the nature of the emergency and safety conditions. For interventions at sea, we have specialized teams and adapted equipment. We also coordinate with maritime authorities if necessary.

Question 3

Do you cover all types of vessels?

Accepted Answer

Yes, we intervene on all types of vessels: commercial ships, ferries and passenger vessels, industrial ships, offshore platforms, yachts and pleasure boats. Our technicians are trained in the specificities of each type of vessel.

Question 4

How do I contact your emergency service?

Accepted Answer

Call our emergency line directly at +33 6 25 57 66 70 or +216 56 846 138, or use the emergency intervention form on our website. A coordinator will respond immediately to assess the situation and mobilize the appropriate team.

Question 5

Do you guarantee your interventions?

Accepted Answer

Yes, all our interventions are guaranteed for 6 months on parts and labor. This warranty covers repairs performed and parts installed. In case of a problem related to our intervention, we intervene free of charge to correct the situation.

Question 6

Do you have spare parts available?

Accepted Answer

Yes, we maintain a permanent stock of common parts for standard maritime equipment. For specific parts, we have a network of express suppliers that allows us to quickly obtain the necessary components, even for rare equipment.

Question 7

How are your rates calculated?

Accepted Answer

Our rates are calculated according to several criteria: type of intervention (emergency or scheduled maintenance), equipment involved, vessel location, estimated duration of intervention and parts needed. We always provide a detailed quote before intervention, except for critical emergencies where we intervene immediately.

Question 8

Do you offer maintenance contracts?

Accepted Answer

Yes, we offer annual maintenance contracts with scheduled preventive interventions. These contracts include regular inspections, preventive maintenance, preferential rates on interventions, intervention priority and detailed technical reports. Contact us for a personalized quote.

Question 9

Do you accept maritime insurance?

Accepted Answer

Yes, we work with major maritime insurance companies. We can invoice your insurer directly and provide all necessary documents (intervention reports, photos, detailed quotes). We are familiar with expertise and claim declaration procedures.

Question 10

How long does it take to receive a quote?

Accepted Answer

For a standard quote request, we respond within 24 business hours with a detailed quote. For emergencies, we establish an immediate estimate by phone, confirmed in writing after intervention. Quotes are valid for 30 days.

Question 11

Which regions do you cover?

Accepted Answer

We have offices in North Africa (Tunis), Europe (Paris, Suceava), West Africa (Kamsar, Guinea) and Middle East (Dubai). We can intervene worldwide with adapted mobilization times.

Question 12

Can you intervene in other countries?

Accepted Answer

Yes, we can mobilize our teams for interventions in other Mediterranean and European countries. The timeframe and conditions depend on the location and urgency. Contact us to study your specific request.

Question 13

Do you charge travel fees?

Accepted Answer

For our usual intervention areas (listed offices), travel costs are included in our standard rates. For interventions outside usual areas or at sea, travel fees may apply depending on distance and means required. These fees are always indicated in the quote.

Question 14

Are your technicians certified?

Accepted Answer

Yes, all our technicians have mandatory maritime certifications and undergo regular continuous training. They are qualified to work on all types of naval equipment and strictly follow international maritime safety protocols.

Question 15

Do you comply with SOLAS standards?

Accepted Answer

Absolutely, we strictly comply with SOLAS (Safety of Life at Sea) standards as well as all international maritime regulations. All our interventions comply with maritime safety standards and we issue the required compliance certificates.

Question 16

What are your technical specialties?

Accepted Answer

We specialize in marine electrical (electrical panels, generators, navigation systems), maritime mechanics (engines, propulsion systems, hydraulics), electronics and automation (PLCs, control systems, embedded systems) and marine elevators (installation, maintenance, modernization).

Question 17

Do you provide spare parts?

Accepted Answer

Yes, we have a stock of common parts and work with a network of maritime suppliers to quickly obtain specific parts. For rare or custom parts, we manage ordering and supply. Parts are invoiced at purchase price with a transparent margin.

Question 18

Do you issue certificates after intervention?

Accepted Answer

Yes, after each intervention we provide a detailed technical report including: intervention description, replaced parts, tests performed, any recommendations and compliance certificate if applicable. For equipment subject to regulation, we issue the required official certificates.

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